All pieces in my Lulu Splendor Store are Custom and Bespoke items created by hand just for you, and therefore are non returnable or refundable. Please take note of all sizes and dimensions before you purchase to ensure that they are correct for you. If you have a special requirement, or any questions at all related to my product or service please contact me before purchase, I am happy to help. I pride myself on creating high quality pieces that you can treasure for a lifetime. If on the extreme rare occasion your item has a production fault, contact me immediately upon receipt of the item. I will discuss its replacement or repair.