Return and Exchanges

All pieces in our Lulu Splendor Store are Custom and Bespoke items created by hand just for you, and therefore are non returnable or refundable. 

Please take note of all sizes and dimensions before you purchase to ensure that they are correct for you. If you have a special requirement, or any questions at all related to our products or services please contact Carla at lulusplendor before purchase and she will be happy to help. 

Carla prides herself on creating high quality pieces that you can treasure for  a lifetime.  If on the extreme rare occasion your item has a production fault, you can contact Carla immediately upon receipt of the item. She will discuss its replacement or repair.